Refund & Return Policy
If your purchase does not meet your expectations, you may request a return. Please read the policy carefully to ensure a smooth experience.
Conditions for Return
Return Request Timeline
Online orders must be returned within 3 days from the date of delivery.
Original Condition Required
Items must be unused, unwashed, undamaged, and in original condition with all tags intact.
Return to Same Marketplace / Region
Returns must be initiated from the same marketplace or region where the purchase was made.
Registered Users
Logged-in users can submit return requests directly from the Returns section in their profile.
Package Pickup
After approval, our courier partner will pick up your package within 24–48 hours.
No Printing Required
No label printing is required. The courier will carry the return label.
Return Fee
₹100 will be deducted from the refund as a return & courier handling charge.
Refund Policy
Processing Refunds
Once the returned item is received and verified, the refund will be processed via the original payment method.
Cash on Delivery (COD) Orders
- Refunds are processed via bank transfer only
- Payment confirmation may take up to 5 working days
- Providing bank details is mandatory for COD refunds
Processing Time
Returns are processed within 24–48 hours after reaching our facility. A confirmation email will be sent once the refund is initiated.
Refund Timeline
Refunds may take up to 14 days to reflect in your account depending on your bank. If delayed, please contact your bank with the confirmation email.
Order Cancellation
Before Shipping
You can cancel your order any time before it is shipped. Call or WhatsApp us on +91 88823 48374 or email info@ffuindia.com with your order number.
After Shipping
Once an order has been shipped it cannot be cancelled. You can request a return after delivery as per the return conditions above.
Refund for Cancelled Prepaid Orders
If a prepaid order is cancelled before shipping, the full amount is refunded to the original payment method. Refunds may take up to 14 days to reflect in your account depending on your bank.
Return & Refund FAQs
How many days do I have to return a product?
You can request a return within 3 days of delivery.
What condition should the product be in?
Items must be unused, unwashed and returned with all original tags and packaging.
Do I need to send the parcel myself?
No. We arrange a doorstep pickup by our courier within 24-48 hours. You do not need to print any label.
Is any amount deducted from the refund?
A handling charge of Rs. 100 is deducted from the refund amount.
Where will I get my refund?
Refunds go to the original payment method. For Cash on Delivery orders, the refund is sent by bank transfer.
How long does the refund take?
We process the refund within 24-48 hours after the product reaches us and passes the quality check. It can take up to 14 days to show in your account.
